Technical Support: Interaction with Customers
To enable the student to differentiate between effective and ineffective behaviors and their contribution to the maintenance or achievement of customer satisfaction.
|Requirements||Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment. |
|On Campus Requirement||Familiarity with PCs in a DOS 6.x/Windows 3.11 or Windows 95 environment. |
|Delivery Format||Online |
|Education Level||Course |
|Schedule||4 hours |