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| Course Title: |
Customers Define Success |
| School: |
PrimeLearning.com
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| Description: |
This course provides techniques to examine a situation from a customer’s point of view and to respond appropriately. Aimed at entry & intermediate level, 'Customers Define Success' includes the topics: (A) Trends in Customer Service (B) The Customer Care Equation (C) Customer's Criteria (D) Customer Sensitivity Levels. The PrimeCustomer Care™ curriculum provides strategies to enhance even the most difficult customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one. This program is based on the internationally recognized 20 Training Workshops for Customer Care, Vol. 1, written by Terry Gillen. Mr. Gillen is the world-renowned author of nine books and exercise manuals covering performance management, leadership, and other management skills that have been translated into fifteen languages. These courses have been created under an exclusive co-development license between Gower Publishing Ltd., a publisher of business and management "best practices", and PrimeLearning.com. |
| Learning Format: |
Online
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| Language: |
English |
| Requirements: |
part of Excelling at Customer Care module |
| Schedule: |
2 hours |
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