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| Course Title: |
Service Face to Face |
| School: |
PrimeLearning.com
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| Description: |
This course describes several key verbal and non-verbal communication strategies to employ for successful in-person customer service relations. Aimed at entry & intermediate level, 'Service Face to Face' includes the topics: (A) Face-to-Face Contact (B) Critical Success Factors (C) Benefits of Active Selling. The PrimeCustomer Care™ curriculum provides strategies to enhance even the most difficult customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one. This program is based on the internationally recognized 20 Training Workshops for Customer Care, Vol. 1, written by Terry Gillen. Mr. Gillen is the world-renowned author of nine books and exercise manuals covering performance management, leadership, and other management skills that have been translated into fifteen languages. These courses have been created under an exclusive co-development license between Gower Publishing Ltd., a publisher of business and management "best practices", and PrimeLearning.com. |
| Learning Format: |
Online
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| Language: |
English |
| Requirements: |
part of Communicating with Care module |
| Schedule: |
1.5 hours |
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