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Customer Bias & Discrimination Online Course Information
 

Customer Bias & Discrimination
 
Courses & Training > Business & MBA > Customer Service > This Course
 
 
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Course Title:
Customer Bias & Discrimination
School:
Corpedia
Description:
The course begins with a definition of customer discrimination and reviews its three major forms: overt, subtle, and refusal to do business, as well as the major characteristics upon which discrimination is based (i.e. race, religion, and gender). The program uses actual case scenarios from the news to illustrate expensive legal settlements and judgments.
Learning Format:
Entirely Online   (?)
Language:
English
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School Info
Institutional Accrediting Agency:   (?)
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Institution Type:   (?)
Private Company
Carnegie Classification: (?)
Training Provider (Not Carnegie Classified)
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