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Strategies for Managing Call Center Personnel (CCP 301) Online Course Information
 

Strategies for Managing Call Center Personnel (CCP 301)
 
Courses & Training > Business & MBA > Customer Service > This Course
 
 
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Course Title:
Strategies for Managing Call Center Personnel (CCP 301)
School:
University of Phoenix
Description:
This course exposes students to all aspects of staff planning and development in a call center environment. Areas examined include recruitment, training, motivational strategies, labor regulations, human resource practices, and personnel performance management.

Topics and Objectives include: Recruiting Strategies, Training Strategies, Leadership and Motivation, Labor Regulations and Human Resource Practices, and Personnel Performance Management.
Learning Format:
Online   (?)
Education Level:
Undergraduate - upper
Language:
English
Cost:
$494.00/credit hour
Credits:
3
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Facts & Figures
Institutional Accrediting Agency:   (?)
University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association.
Address:
3157 E. Elwood Street
Phoenix, AZ 85034
US
Institution Type:   (?)
Private, for-profit, Higher Education
Delivery Format: (?)
Participate in on-campus or online learning. While widely available, all programs may not be offered in both the online and on-campus formats.
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