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Call Center Operations Management I (CCP 302) Online Course Information
 

Call Center Operations Management I (CCP 302)
 
Courses & Training > Business & MBA > Customer Service > This Course
 
 
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Course Title:
Call Center Operations Management I (CCP 302)
School:
University of Phoenix
Description:
This course is the first in a two-part call center operations management series that concentrates on call center development, resource planning, and resource management. Students are guided through the complex process of operational planning in the call center environment. Areas of emphasis include operational elements, organizational structures, roles and responsibilities, and workforce planning and design.

Topics and Objectives include: Functional Elements of Call Center Operations, Call Center Development, Call Center Resource Planning, Call Center Resource Management, Business Management and Financial Planning for Call Centers.
Learning Format:
Online   (?)
Education Level:
Undergraduate - upper
Language:
English
Cost:
$494.00/credit hour
Credits:
3
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Facts & Figures
Institutional Accrediting Agency:   (?)
University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association.
Address:
3157 E. Elwood Street
Phoenix, AZ 85034
US
Institution Type:   (?)
Private, for-profit, Higher Education
Delivery Format: (?)
Participate in on-campus or online learning. While widely available, all programs may not be offered in both the online and on-campus formats.
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