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Call Center Operations Management II (CCP 303) Online Course Information

 

Call Center Operations Management II (CCP 303)

   
 
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Course Title:
Call Center Operations Management II (CCP 303)
School:
University of Phoenix
Description:
This course is the second in a two-part series that concentrates on call center operations management. Students explore topics such as call center delivery technologies, management tools, performance measurements, performance communications plans, and risk management. Successful completion of both operations management courses assists students in anticipating the needs of and developing operational plans for call centers.

Topics and Objectives include: Call Center Delivery Technologies, Call Center Management Tools, Call Center Performance Measurements, Reporting and Communicating Performance, and Call Center Risk Management.
Learning Format:
Online   (?)
Education Level:
Undergraduate - upper
Language:
English
Credits:
3
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Facts & Figures
Institutional Accrediting Agency:   (?)
University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association.
Address:
Corporate Address:
3157 E. Elwood Street
Phoenix, AZ 85034
US
Institution Type:   (?)
Private, for-profit, Higher Education
Delivery Format: (?)
Participate in on-campus or online learning. While widely available, all programs may not be offered in both the online and on-campus formats.
Carnegie Classification: (?)
Specialized Institution—School of business and management
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