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| Course Title: |
Leveraging Customer Relationships (CCP 304) |
| School: |
University of Phoenix
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| Description: |
This course focuses on leveraging customer relationships in a call center environment. Students examine customer relationship management strategies, tools, tactics, technologies, and applications
Topics and Objectives include: Introduction to Call Center Customer Relationship Management (CRM) Strategies, Customer Expectations, Customer Information Management, CRM Tools, Technologies, Applications, and Tactics to Leverage Customer Relationships. |
| Learning Format: |
Online
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| Education Level: |
Undergraduate - upper |
| Language: |
English |
Cost: |
$494.00/credit hour |
Credits: |
3 |
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