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Strategic Call Center Thinking (CCP 305) Online Course Information
 

Strategic Call Center Thinking (CCP 305)
 
Courses & Training > Business & MBA > Customer Service > This Course
 
 
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Course Title:
Strategic Call Center Thinking (CCP 305)
School:
University of Phoenix
Description:
This call center management capstone course is designed to inspire call center professionals to develop an in-depth understanding of call center operations. Students are given the opportunity to utilize project management skills in the development of call center audits and strategies to improve overall operational and financial performance.

Topics and Objectives include: Strategic Roles of the Call Center, People Strategies, Process Strategies, Systems/Services Strategies, and Call Center Evolution.
Learning Format:
Online   (?)
Education Level:
Undergraduate - upper
Language:
English
Cost:
$494.00/credit hour
Credits:
3
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Facts & Figures
Institutional Accrediting Agency:   (?)
University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association.
Address:
3157 E. Elwood Street
Phoenix, AZ 85034
US
Institution Type:   (?)
Private, for-profit, Higher Education
Delivery Format: (?)
Participate in on-campus or online learning. While widely available, all programs may not be offered in both the online and on-campus formats.
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