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| Course Title: |
Customer Care |
| School: |
Stonebridge Associated Colleges (UK)
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| Description: |
This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this workbook, you will: recognise why you need a customer care programme, have an action plan to install a customer care programme in your business, understand customer care skills and how to use them, develop a complaints handling procedure that strengthens the bond between your business and your customers. |
| Learning Format: |
Entirely Online
(?)
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| Education Level: |
Continuing Education |
| Language: |
English |
Cost: |
£70.00 |
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