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Customer Service Courses & Training
This page displays online Customer Service courses and online training classes listed within the courses & training section, and Customer Service category, of this site.

 

Customer Service Courses & Training
Online Courses > Business & MBA > Customer Service
34 Courses in this area

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1. Call Center Management Overview and Applications (CCP 300)
by University of Phoenix - This course provides an overview of the business of call centers. Areas of emphasis include operations, people, customer relationship, leadership, and business management. Topics and Objectives includes: Business of Call Centers, Operations Management Ov - ...    Course Info | School Info | Request Info
2. Strategies for Managing Call Center Personnel (CCP 301)
by University of Phoenix - This course exposes students to all aspects of staff planning and development in a call center environment. Areas examined include recruitment, training, motivational strategies, labor regulations, human resource practices, and personnel performance manag - ...    Course Info | School Info | Request Info
3. Call Center Operations Management I (CCP 302)
by University of Phoenix - This course is the first in a two-part call center operations management series that concentrates on call center development, resource planning, and resource management. Students are guided through the complex process of operational planning in the call c - ...    Course Info | School Info | Request Info
4. Call Center Operations Management II (CCP 303)
by University of Phoenix - This course is the second in a two-part series that concentrates on call center operations management. Students explore topics such as call center delivery technologies, management tools, performance measurements, performance communications plans, and ris - ...    Course Info | School Info | Request Info
5. Leveraging Customer Relationships (CCP 304)
by University of Phoenix - This course focuses on leveraging customer relationships in a call center environment. Students examine customer relationship management strategies, tools, tactics, technologies, and applications Topics and Objectives include: Introduction to Call Cente - ...    Course Info | School Info | Request Info
6. Strategic Call Center Thinking (CCP 305)
by University of Phoenix - This call center management capstone course is designed to inspire call center professionals to develop an in-depth understanding of call center operations. Students are given the opportunity to utilize project management skills in the development of call - ...    Course Info | School Info | Request Info
7. Call Center Management Training Course
by K Alliance - If you are a manager of a call center, then our Call Center Management training course is just what you need to master all the ins and outs associated to managing a call center. Our Call Center Management training video course is taught by certified instr - ...    Course Info | School Info | Request Info
8. Customer Service Training Course
by K Alliance - When customers are happy and content then your business will flourish. Our Customer Service training course provides your staff with the essential tools that teach them how to properly deal with angry customers and how to keep your customers happy. For th - ...    Course Info | School Info | Request Info
9. Customer Service
by Allied Schools - If you are looking for a job, Customer Service skills put you in high demand with employers! There are always employment opportunities for people with customer service skills.  Customer Service work employs a vast range of knowledge making your job exciti - ...    Course Info | School Info | Request Info
10. Job Responsibilities of a Customer Service Representative
by Delmar Learning - part of Customer Service Representative - eVideo series. - ...    Course Info | School Info
11. Customer Service Representative Training and Career Development
by Delmar Learning - part of Customer Service Representative - eVideo series. - ...    Course Info | School Info
12. Opportunities in the Retail Industry
by Delmar Learning - part of Customer Service Representative - eVideo series. - ...    Course Info | School Info
13. The Value of Customer Care
by PrimeLearning.com - This course identifies the positive benefits accrued by organizations which implement customer-focused procedures. Aimed at entry & intermediate level, 'The Value of Customer Care' includes the topics: (A) The Benefits of Customer Care (B) Standing Out Wi - ...    Course Info | School Info
14. Who is the Customer?
by PrimeLearning.com - This course offers strategies to address the specific needs of internal and external customers in order to develop positive relationships. Aimed at entry & intermediate level, 'Who is the Customer?' includes the topics: (A) Customer Relationship Managem - ...    Course Info | School Info
15. Customers Define Success
by PrimeLearning.com - This course provides techniques to examine a situation from a customer’s point of view and to respond appropriately. Aimed at entry & intermediate level, 'Customers Define Success' includes the topics: (A) Trends in Customer Service (B) The Customer Care - ...    Course Info | School Info

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About this page:   Listing of online and distance learning customer service courses & training from schools & training providers. The above educational offerings may be taken from your home, including online, CD training, and self-paced courses.

 
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