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1.
Call Center Management Overview and Applications (CCP 300)
by
University of Phoenix
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This course provides an overview of the business of call centers. Areas of emphasis include operations, people, customer relationship, leadership, and business management. Topics and Objectives includes: Business of Call Centers, Operations Management Ov
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2.
Strategies for Managing Call Center Personnel (CCP 301)
by
University of Phoenix
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This course exposes students to all aspects of staff planning and development in a call center environment. Areas examined include recruitment, training, motivational strategies, labor regulations, human resource practices, and personnel performance manag
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3.
Call Center Operations Management I (CCP 302)
by
University of Phoenix
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This course is the first in a two-part call center operations management series that concentrates on call center development, resource planning, and resource management. Students are guided through the complex process of operational planning in the call c
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4.
Call Center Operations Management II (CCP 303)
by
University of Phoenix
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This course is the second in a two-part series that concentrates on call center operations management. Students explore topics such as call center delivery technologies, management tools, performance measurements, performance communications plans, and ris
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5.
Leveraging Customer Relationships (CCP 304)
by
University of Phoenix
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This course focuses on leveraging customer relationships in a call center environment. Students examine customer relationship management strategies, tools, tactics, technologies, and applications Topics and Objectives include: Introduction to Call Cente
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6.
Strategic Call Center Thinking (CCP 305)
by
University of Phoenix
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This call center management capstone course is designed to inspire call center professionals to develop an in-depth understanding of call center operations. Students are given the opportunity to utilize project management skills in the development of call
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7.
Customer Service
by
Allied Schools
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If you are looking for a job, Customer Service skills put you in high demand with employers! There are always employment opportunities for people with customer service skills. Customer Service work employs a vast range of knowledge making your job exciti
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8.
Job Responsibilities of a Customer Service Representative
by
Delmar Learning
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part of Customer Service Representative - eVideo series.
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9.
Customer Service Representative Training and Career Development
by
Delmar Learning
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part of Customer Service Representative - eVideo series.
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10.
Opportunities in the Retail Industry
by
Delmar Learning
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part of Customer Service Representative - eVideo series.
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11.
The Value of Customer Care
by
PrimeLearning.com
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This course identifies the positive benefits accrued by organizations which implement customer-focused procedures. Aimed at entry & intermediate level, 'The Value of Customer Care' includes the topics: (A) The Benefits of Customer Care (B) Standing Out Wi
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12.
Who is the Customer?
by
PrimeLearning.com
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This course offers strategies to address the specific needs of internal and external customers in order to develop positive relationships. Aimed at entry & intermediate level, 'Who is the Customer?' includes the topics: (A) Customer Relationship Managem
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13.
Customers Define Success
by
PrimeLearning.com
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This course provides techniques to examine a situation from a customer’s point of view and to respond appropriately. Aimed at entry & intermediate level, 'Customers Define Success' includes the topics: (A) Trends in Customer Service (B) The Customer Care
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14.
Service Face to Face
by
PrimeLearning.com
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This course describes several key verbal and non-verbal communication strategies to employ for successful in-person customer service relations. Aimed at entry & intermediate level, 'Service Face to Face' includes the topics: (A) Face-to-Face Contact (B)
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15.
Service via the Telephone
by
PrimeLearning.com
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This course describes several strategies to employ for successful telephone-based customer service relations. Aimed at entry & intermediate level, 'Service via the Telephone' includes the topics: (A) The Significance of the Telephone (B) Telephone Success
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About this page: Listing of online and distance learning customer service courses & training from schools & training providers. The above educational offerings may be taken from your home, including online, CD training, and self-paced courses. |
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