Great customer service skills are indispensable in almost any career across every industry. But to know how to bring out the best customer skills in others is a profession unto itself.
Customer service is a delicate art. Good customer service not only keeps customers coming back; it keeps companies profitable. Customer service professionals must know how to negotiate and make sales even through the delicate process of diffusing ... negative situations. The job therefore requires keen problem-solving skills on top of a good disposition
Customer service managers oversee customer service representatives in retail stores, call centers, insurance companies, banks, and other organizations where client satisfaction is key. They help to train employees in best practices, company regulations, and are there to take over for junior staff in a pinch. They may also help develop company policy and evaluate employee performance.
Customer service degrees are offered most often at the associate's and bachelor's levels. They are business-focused degrees that emphasize the managerial aspects of organizational operations. However, programs in this field will also incorporate elements of psychology, specialized information technology, and marketing/communications.
Offering a wide range of programs and services that substantially broaden the population of persons throughout the state that the University is able to serve.
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