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16.
Service via the Internet
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PrimeLearning.com
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This course describes several proven web-based strategies to ensure individualized customer satisfaction. Aimed at entry & intermediate level, 'Service via the Internet' includes the topics: (A) The Significance of the Internet (B) E-mail Success Factors.
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17.
Turn Complaints to Delight
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PrimeLearning.com
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This course demonstrates proven strategies to transform a difficult customer situation into a positive client experience. Aimed at entry & intermediate level, 'Turn Complaints to Delight' includes the topics: (A) The Value of Complaints (B) The Service R
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18.
Engage Difficult Customers
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PrimeLearning.com
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This course describes techniques to diffuse a negative situation by addressing the specific concerns and creating a positive client experience. Aimed at entry & intermediate level, 'Engage Difficult Customers' includes the topics: (A) The Unreasonable Cu
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19.
Contact Center Essentials
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PrimeLearning.com
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Aimed at all levels, 'Contact Center Essentials ' includes the topics: (A) The Contact Center
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20.
Customer Response Etiquette
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PrimeLearning.com
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This course helps to identify best practices for communicating with customers via different contact methods including the telephone, fax, email and Web chats. Aimed at all levels, 'Customer Response Etiquette' includes the topics: (A) Etiquette Explained
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21.
Build Customer Rapport 1
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PrimeLearning.com
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This course will help learners adapt their communication styles to build a successful rapport with others. Aimed at all levels, 'Build Customer Rapport 1' includes the topics: (A) Choosing Your Words (B) Use Your Voice Effectively (C) Mirroring Skills. T
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22.
Build Customer Rapport 2
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PrimeLearning.com
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This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Aimed at all levels, 'Build Customer Rapport 2' includes the topics: (A) Active Listening (B) Skillful Que
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23.
Satisfy Customer Needs
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PrimeLearning.com
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This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Aimed at all levels, 'Satisfy Custom
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24.
Customer Care
by
Stonebridge Associated Colleges (UK)
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This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts. By the end of this workbook, you will: recognise why you need a customer care programme,
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25.
Customer Relations
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Stonebridge Associated Colleges (UK)
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This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and o
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26.
Customer Service on The Telephone
by
Stonebridge Associated Colleges (UK)
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The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact. At the end of this course delegates will be able to: improve customer self esteem
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27.
Effective Customer Care
by
Stonebridge Associated Colleges (UK)
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This programme has been written for all personnel across all industries, and is intended to give staff, supervisors and managers the essential knowledge required in offering the very best professional approach to customer service. The programme will help
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28.
Positive Customer Care
by
Stonebridge Associated Colleges (UK)
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The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to off
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29.
Moving and handling Clients Safely
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Stonebridge Associated Colleges (UK)
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This programme has been written for those working in the care industry and whose work may at some point include moving clients from one position to another. Helping learners to develop the skills they need to move and handle clients safely, considering th
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About this page: Listing of online and distance learning customer service courses & training from schools & training providers. The above educational offerings may be taken from your home, including online, CD training, and self-paced courses. |
Customer Service 
