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16.
Planning a Sales Call
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PrimeLearning.com
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Having a structured approach to sales calls increases a seller’s chances for success. 'Planning a Sales Call' details the five steps involved in planning a sales call: qualifying the suspect, arranging an appointment, focusing on the buyer, satisfying the
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17.
The Sales Call
by
PrimeLearning.com
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The opening statement is a crucial part of the sales call, because it helps a seller to connect with the buyer and to progress to the next part of the call. A seller’s initial contact will create either resistance or interest in the buyer’s mind. 'The Sal
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18.
Probing and Questioning
by
PrimeLearning.com
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Probing - or questioning - is a very important part of sales. If sellers do not give it proper attention, they will not receive the kinds of answers that they are looking for. 'Probing and Questioning' shows how to use open and closed questions for maximu
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19.
Presenting Solutions
by
PrimeLearning.com
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One common selling mistake is telling the buyer all the features and advantages of a product, without describing its benefits. Another mistake is to present a solution before a buyer is ready to look at it. To win a sale, it is important that sellers know
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20.
Closing the Sale
by
PrimeLearning.com
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Knowing when to close is a key skill in selling. Sellers need to use their eyes and ears to spot the buying signals that tell it is time to close, and then they need to act on them quickly. 'Closing the Sale' helps the buyer to recognize the verbal and no
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21.
Buyer Reactions
by
PrimeLearning.com
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Sellers often fail to take full advantage of a positive comment from a buyer. 'Buyer Reactions' outlines the steps – acknowledge, expand, probe - to leverage a favorable buyer reaction, and it makes recommendations for eliciting feedback from buyers who a
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22.
Increase Sales via Service
by
PrimeLearning.com
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This course describes sales-focused customer service strategies. Aimed at entry & intermediate level, 'Increase Sales via Service' includes the topics: (A) Sales Orientation (B) Features and Benefits (C) The Nature of Persuasion. The PrimeCustomer Care™
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23.
CSR Success Criteria
by
PrimeLearning.com
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This course describes the essential skills and qualities that will ensure successful customer service operations. Aimed at all levels, 'CSR Success Criteria' includes the topics: (A)Skills for success (B) How You Can Succeed (C) Your Company's Success. Th
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24.
Maximize Call Performance 1
by
PrimeLearning.com
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This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Aimed at all levels, 'Maximize Call Performance 1' includes the topics: (A) The Stages of Call Flow (B
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25.
Maximize Call Performance 2
by
PrimeLearning.com
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This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience Aimed at all levels, 'Maximize Call Performance 2' includes the topics: (A) The Chance to Add Value (B) Closing Positively. The Pri
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26.
Reduce CSR Stress
by
PrimeLearning.com
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This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Aimed at all levels, 'Reduce CSR Stress' includes the topics: (A) CSR Stressors (B) How to Handle Stress
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27.
The Call Center Profession
by
PrimeLearning.com
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This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Aimed at all levels, 'The Call Center Profession' includes the topics: (A) What is a Call Center? (B) Who Works in
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28.
Customer Relationships
by
PrimeLearning.com
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This course describes how the manager must balance the sometimes conflicting interests of the center’s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Aimed at all
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29.
Workforce Management
by
PrimeLearning.com
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This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Aimed at all levels, 'Workforce Management' includes the topics: (A) What is Workforce M
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30.
Call Center Technologies
by
PrimeLearning.com
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This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Aimed at all levels, 'Call Center Technologies' includes the topics: (
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About this page: Listing of online and distance learning sales training courses & training from schools & training providers. The above educational offerings may be taken from your home, including online, CD training, and self-paced courses. |
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