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Associate of Applied Science in Business Management - Call Center Management Online Degree Information

 

Associate of Applied Science in Business Management - Call Center Management

   
 
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Degree Title:
Associate of Applied Science in Business Management - Call Center Management
College:
Rasmussen College
Description:
Call center managers perform a broad range of duties. They coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices. These supervisors are involved in the many services that allow organizations to operate efficiently, including telecommunications management and related customer service areas. With Rasmussen College’s Associate of Applied Science in Business Management with an emphasis in Call Center Management, you will learn the necessary skills to become part of the growing field. In this program, you will discover successful methods to provide a high level of customer service; research, analyze and resolve costumer questions, requests and problems, as well as develop and communicate call center standards, processes, and policies. You will also be able to supervise inbound call/email agents, produce and analyze call center reports.
 
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Accreditation:
Rasmussen College is fully accredited by Higher Learning Commission of the North Central Association of Colleges & Schools (NCA).     (?)
Delivery Format:
Online   (?)
Educational Level:
Associate   (?)
Language:
English
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Facts & Figures
Institutional Accrediting Agency:   (?)
Rasmussen College is accredited by Higher Learning Commission of the North Central Association of Colleges & Schools (NCA).
Address:
7905 Golden Triangle Drive
Eden Prairie, MN 55344
US
Institution Type:   (?)
Private, for-profit, Higher Education
Calendar Type:
4 quarters per year
Credit-earning Options:
Can test out or transfer credits from other regionally accredited schools (no more than 40% of total credits.)
Delivery Format: (?)
Asynchronous - mainly text based delivery of courses.
Carnegie Classification: (?)
Associate's College
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Technical Requirements:
Students must own a personal computer with Internet access and Microsoft Office. Students should be familiar with basic computer operations, sending and receiving email and file attachment navigation.
Geographic Restrictions:
None, but applicants must be English speaking.
On-Campus Requirement:
There are no on-campus requirements.
Loans Offered:
All standard Title IV loans and some secondary loans, too.
Registration Details:
Fill out an application packet, complete an entrance exam, attend orientation.

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