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Course Listings:

Business

	Analyze Problems Creatively
	Arrive at Peak Performance
	Assert to Achieve
	Assert Your Influence
	Be a Diversity Ambassador
	Begin Your Diversity Journey
	Brainstorm as a Team
	Brainstorm Before Writing
	Break Time Barriers
	Break Writing Barriers
	Build Customer Rapport 1
	Build Customer Rapport 2
	Build Dynamic Teams
	Build Rapport, Gain Trust
	Buyer Behaviors
	Buyer Reactions
	Buyer-Focused Selling
	Call Center Technologies
	Captivate Your Audience
	Check Your Writing Style
	Choose Between Alternatives
	Choose Your Game Plan
	Choosing not to Negotiate
	Closing a Project
	Closing the Sale
	Coach for Achievement
	Collaborate for Solutions
	Communicate Your Goals
	Communication Skills
	Communications Management
	Compete to Win
	Compromise to Move Forward
	Concluding a Call
	Contact Center Essentials
	Controlling a Project
	Cope With Continued Conflict
	Corporate Diversity Drivers
	Cost Management
	Cost-Benefit Solutions
	Cost-Benefit Solutions
	Create an eMarketing Budget
	Create an Invincible Team
	CSR Success Criteria
	Customer Relationships
	Customer Response Etiquette
	Customers Define Success
	Define Your Core Business
	Delegate for Results
	Determine the Real Problem
	Develop "SMART" Goals
	Develop an Online Identity
	Devise a Stress Control Plan
	Differences Make Great Teams
	Diversity Defined
	Drive To a Mission
	eMarketing Overview
	Engage Difficult Customers
	Ensure Group Success
	Evaluate Staff Performance
	Evaluate Statistics
	Executing a Project
	Extend Your Influence
	Focus on Perceptions
	Focus on What is Important
	Form Strategic Alliances
	Gather Evidence
	Gathering Information
	Group-Based Solutions
	Handle Conflict Rationally
	Human Resource Management
	Identify the Core Problem
	Implement Decisions
	Implement Solutions Decisively
	Increase Sales via Service
	Initiating a Project
	Inspire Team Success
	Integration Management
	Interpret Data
	Know the Opposing Position
	Know Your Game Position
	Learn from Results
	Legal and Ethical Concerns
	Manage Better by Listening
	Managing a Territory
	Maximize Call Performance 1
	Maximize Call Performance 2
	Measure for Success
	Measuring Stress
	Merge Team Opinions
	Motivate Teams to Excel
	Negotiate for Resolution
	Organize Team Consensus
	Overview of Project Management
	Performance Measurement
	Plan Before Writing
	Plan for High Impact
	Planning a Sales Call
	Planning Project Activities
	Planning Project Costs
	Planning Project Scope
	PMP Certification Review
	Presenting Solutions
	Prioritize by Consensus
	Probing and Questioning
	Procurement Management
	Quality Management
	Rank Choices by Criteria
	Recognize Critical Moments
	Recognize Work Styles
	Reduce CSR Stress
	Research Accurate Data
	Resolve Conflicts Positively
	Resolve Team Conflict
	Respond to Challenges
	Review Texts Systematically
	Risk Management
	Satisfy Customer Needs
	Scope Management
	Select the Right Metrics
	Select Your Web Team
	Seller Behaviors
	Service Face to Face
	Service via the Internet
	Service via the Telephone
	Simple Solutions for Stress
	Size up the Playing Field
	Solve Problems Creatively
	Solve Problems Methodically
	Solve Problems Together
	Speak to be Heard
	Speak Without Talking
	Stress Relieving Habits
	Strive for Effectiveness
	Structure Texts for Clarity
	Survey for Accurate Data
	Team Briefings for Success
	Telephone Communication
	The Call Center Profession
	The Evolving Labor Force
	The Many Roles of a Manager
	The Nature of Groups
	The POWER Writing Process
	The Problem Solving Process
	The Sales Call
	The Selling Cycle
	The Value of Customer Care
	Thrive on Teamwork
	Time Management I
	Time Management II
	Tune Into Team Communication
	Turn Complaints to Delight
	Use Investigative Tools
	Who is the Customer?
	Workforce Management
	Working Together
	Write to be Understood
	Written Communication
	You Make the Difference

School Info

Institutional Accrediting Agency: (?)
Contact the school

Institution Type: (?)
Private Company

Carnegie Classification: (?)
Non-U.S. Learning Provider (Not Carnegie Classified)