Conflict management is an area of business that focuses on peace building and negotiation within the workplace. It is generally accepted that poor conflict management costs companies huge amounts of money in legal fees, productivity lost, and costs associated with high turnover. However, businesses are realizing that investing in conflict management is good for the morale of their employees as well as the ... budget
Conflict-management professionals are usually based in Human Resources departments in corporate and public institutions. They educate managers and employees on how to prevent disputes and will step in to resolve them through counseling and negotiation if necessary. Often called mediators or arbitrators, they must have deep knowledge of labor contracts in order to decide disputes that come down to legal matters.
Although conflict management is often covered in many business degree programs, a specialized degree in this field is usually offered at the master's level. A master's degree in Conflict Management will cover basic organizational structure, communications, and contract law, while focusing on conflict theory as it applies to employee relations. Coursework will also include human resource management and crisis management.
Salaries in the area of human resources vary widely depending on the level of experience, managerial responsibility, education, and employer's location. Additionally, because of the specialized nature of the job, many conflict management professionals work as self-employed consultants.
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